Our Learning Team at the CCMA Awards

On Saturday night, the 14th of November, the eBay Learning team for Dublin and Dundalk dusted down their best formal wear to attend the CCMA awards after being shortlisted in the category of Best Training & Development Programme. The CCMA otherwise known as the Customer Contact Management Association is the leading industry association for the promotion and development of the contact centre industry in Ireland. Each year they host their annual awards which looks at organisational excellence across wide ranging categories from best training and best use of social media to teammate and team lead of the year. Coming up against 46 rival companies the eBay training team were shortlisted in their category for the second year in a row, again obtaining a top 5 finish! The submission concentrated on how they have harnessed technologies to complete training at a local and global level. This achievement really goes a long way to benchmarking the great work they have been doing against other major contact centre industries based in Ireland. After having a wonderful night of best practice sharing, networking (and socialising) the team are already motivated to go one step better and win the competition in 2016. Well done Learning Team!

You can learn more about the CCMA by visiting their website: www.ccma.ie or go directly to their awards ‘book of the night’ to read all about the entrants and winners here.

November Writing Challenge

We were challenged to write a post/short story/blog entry based on the picture above. Here is a short excerpt of the entries (click the title to read the entire entry):

Smoking kills your teeth and gums like schools kill creativity by Danielle
"Why do children have greater creativity and innovation to adults?  Do you think it is just a coincidence that children have incredible imaginations, love getting messy, making music, drawing, painting, and creating stories?  Why doesn't any of this carry into adulthood? Are we truly designed by nature to lose these precious gifts?"

Arthur by Sean Delaney

"Goma in central Congo is a dangerous place. I know, I have lived here all my life. Dangers exist in many forms, there is poverty and social risks and there are gangs of rebels who exist to exist. The gangs give kids purpose, a role and some meaning where otherwise there is nothing."

The Wall by Colton Todd

"Instructional Design is like a creepy wall...
One is a job, the other has eyes and is smoking a cigarette."

Primal Angst by Micha

"A week had passed since I embraced my newfound talent, the skill to understand the nature of things just by looking at them; an ability that – for the lack of a better term – I came to call my “second sight”. My girlfriend Carol was already in full remission. "